Privacy Information for Plumbing Calls

Information used for a plumbing request

A plumbing call involves discussing the problem and the location where help is needed. Copper Lantern Plumbing is a phone line and local guide for Monroeville and Pittsburgh's east suburbs. When you call, an independent local provider in our network answers and does the work. Information shared during that conversation can include an address, contact details and a description of the affected plumbing.

Keep the conversation focused on the service request. Account passwords, identity documents and unrelated medical or financial details are not needed to describe a leaking fixture.

Information passed with the call

The call connection brings your plumbing request to a professional who handles the visit, scope and price. Service details discussed with that professional are part of arranging the plumbing work. Passing the call to that professional also shares the information you give during the conversation.

Recordings and call data are shared only with the provider who takes the call, with the call-tracking service that runs the line, and when the law requires. Those limits cover both the recording and the details logged about your call.

Call recording and call records

Your call may be recorded through our own call-tracking platform. The platform records calls, and each recording covers the whole call. The recording includes whatever you say during the conversation, including details you choose to give about the plumbing problem.

The platform also logs call details such as your telephone number, the time of the call and its length. Spoken information and logged call details are both part of the call data described on this page. A telephone conversation creates these records even though you do not fill out a website form.

Website analytics and tracking

We use Google Analytics 4 and Umami to count website visits, pages and devices. Google Analytics 4 uses cookies. Umami is hosted on our own server and does not use cookies.

Some pages embed a Google map, and loading it sends your IP address and browser details to Google.

The website has no forms, accounts, payments or ads. Browsing the local guide does not involve submitting a service request through a form or creating an account. The website visit counts come from the analytics tools; recordings and telephone details come from the call-tracking platform when you call.

Retention and further sharing

Call data is kept for as long as needed. That applies to recordings and the logged details of the call, rather than a fixed number of days stated here.

Keeping call data does not expand who receives it. The sharing limits above still apply while the records are kept.

Privacy inquiries and contact practices

Email [email protected] with privacy questions or requests for access to or deletion of personal information. The same address handles requests to opt out of any sale or sharing of personal information under state privacy laws. An opt-out never stops your call from being connected to a provider.

You can use the privacy email to ask about a recording, logged call details or the website analytics described here. The contact page describes phone contact for plumbing assistance. For questions about how personal information is handled, send your inquiry to the privacy email address.